Text and email service calls for repairs.Staff have several options to call for service. One can call the office or department of the service technician directly. By using the app on the desktop or your phone one can send work order requests via text or email at their own convenience. The benefit of sending a text/email serves to preauthorize the service call. The call is updated with all the information of the device enabling the technician to better address the request upon arrival. The user and technician communication logs are then updated to reflect the most recent status of the repair.
Nursing – Service Technician Communication logCommunication is the key! Communication is the key to maintaining a good client / service relationship. As each user logs in to their portal the communication log displays and any non-routine actions are listed in a brief one line description. Users can open up the log entry to view the report, dismiss it, or keep in the queue for review later. The log can remain in the background or can be closed for the session. This is an excellent avenue to get the latest and most pertinent information. Or to list a minor incident, an intermittent problem (real or imagined) or any idea where the tech support staff can dwell on it for information purposes. The more information you leave the service technician, the better can he/she can do the job for you. If you look at nothing else, the communication log is for you.
Equipment FAQ for NursesEquipmentfiles.com provides an app for commonly asked questions by nursing.
How long will this run on battery?
How do I change the leads from 5 to 3?
How do I change the date?
Text your question to your service technician or the techs at equipmentfiles.com. Every effort is made to answer your technology question as quickly as possible. It will be added to the FAQ. The FAQ will be categorized by manufacturer and model or the equipment control number for easy look up.
Equipment operator manuals, Quick reference guides, Equipment trouble-shooting guides.For every piece of equipment facilities should have an operators manual. Regulatory agencies and common sense dictate this. Facilities have the ability to upload manuals for reference as permitted by the publisher. Equipmentfiles.com has operators manuals and quick reference guides attached to equipment (as permitted by law). Facilities have access to equipment technical competency evaluation checklists or can create their own.